DELIVERY & RETURNS
DELIVERY CHARGES
UK Mainland - FREE
Typically delivered in 3-5 days
EU - £10
Typically delivered in 5-7 days
Rest of World (restrictions apply) - £20
Typically delivered in 5-7 days
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Orders are delivered with DHL and will require a signature on delivery.
Once your order has left us and is with DHL, will contact you via SMS and/or email to track your order and let you know when to expect your delivery.
We accept no liability for late deliveries due to unforeseen issues with third party delivery companies.
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Taxes and duties
Taxes and duties are calculated according to your shipping destination. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands.
We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
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Tracking
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched.
Once your order has left us, you will receive an email containing an air waybill number to track its progress online.
If you are a registered customer, you can also follow your delivery by signing into your account and selecting ‘My Orders’.
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PO boxes
We are unable to deliver to PO boxes.
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Signing for your purchase
You can rest assured that we’ll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.
Need help with your delivery?
Email us at concierge@iamnobilis.com
RETURNS
In the unlikely event that you are unhappy with your purchased product, we will happily refund the cost of that item. The item must be returned to us in perfect condition within 28 days of receipt.
To begin the returns process conact us at concierge@iamnobilis.com with your name, adddress and order number. We will send a returns labels (not pre paid) and any nessassary paperwork such as a prefilled customs / commercial returns invoice. (EU and Rest of World)
We advise returning the item to I am Nobilis using a ‘signed-for’ insured service.
Please note, we cannot cover the cost of any return shipping costs, unless the item you received was damaged, faulty or incorrect. If you believe you’ve received a faulty or damaged item, please first contact us at concierge@iamnobilis.com
Need help with your return?
Email us at concierge@iamnobilis.com
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Receiving a refund
Your refund will be to the original payment method. Please note that refunds can take up to 10 working days to show on your account. Your shipping costs will be excluded unless the item is faulty.
Customs duties and sales taxes are non-refundable through I AM NOBILIS. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
Unfortunately, we cannot take responsibility for any postage, custom and duties charges that your return may incur. .
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Our Returns Policy
All products must be returned in a new and unused state, in perfect condition. This also includes all packaging and dust bag. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
Need help with your refund?
Email us at concierge@iamnobilis.com
RETURN ADDRESS
I am Nobilis Atelier
Customer Service Returns, The Thatch, The Street, Poslingford, Suffolk, CO10 8RA. United Kingdom