www.iamnobilis.com
 

N | Ritz Carlton Jakarta

'Vanity of Wishes'

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The biggest challenge in the ‘realm’ of the true luxury travelling consumer is how to keep delivering beyond their expectations.

 

I worked directly with Ritz Carlton, as well as Fairmont Hotels and other boutique hospitality destinations to develop strategies to emotionally and physically improve their experiences. There is a very subtle art of tailoring experiences which feels personalised yet professional, unique even for the well-travelled.

 

Some of the varied initiatives included service attitude, benefits, strange attractors and ambassadorship.

BRAND AUDIT + SERVICE STYLE + INTERNATIONAL BENCHMARKING + CONSUMER DEFINITION+ EXPERIENCE INITIATIVES + LOCAL FUTUROLOGY

 

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