N | Ritz Carlton Jakarta
'Vanity of Wishes'
The biggest challenge in the ‘realm’ of the true luxury travelling consumer is how to keep delivering beyond their expectations.
I worked directly with Ritz Carlton, as well as Fairmont Hotels and other boutique hospitality destinations to develop strategies to emotionally and physically improve their experiences. There is a very subtle art of tailoring experiences which feels personalised yet professional, unique even for the well-travelled.
Some of the varied initiatives included service attitude, benefits, strange attractors and ambassadorship.